Missing Puzzle Pieces
We understand how disappointing it can be to complete a puzzle and discover that one or more pieces are missing. We’re happy to help.
Before submitting a missing piece request, please complete the entire puzzle and carefully check the original packaging and surrounding area to make sure the piece(s) have not been misplaced.
How to Submit a Request
If you believe your puzzle is missing one or more pieces, please contact us and provide:
- Your order number
- A clear photo of the completed puzzle showing the missing piece(s)
Once we receive the information, we will review your request and, when applicable, contact the manufacturer or supplier on your behalf.
Please allow up to 2 weeks for manufacturer review and approval.
Replacement Availability
Depending on the brand and availability, replacement piece(s), a replacement puzzle, or another solution may be offered.
Replacements are subject to manufacturer policies, approval, and availability and cannot be guaranteed.
Some puzzle manufacturers handle missing piece requests directly. In these cases, we will provide you with the appropriate information to contact the manufacturer.
Please note that pieces lost or misplaced after opening the puzzle may not qualify for a complimentary replacement.
Replacement Shipping
Approved replacement piece(s) or replacement puzzles will be shipped with your next order from V Boutique Studio.
If you prefer to have your replacement shipped separately, please contact us. Additional shipping charges may apply.
Contact Us
For assistance with missing puzzle pieces, please contact us at: support@vboutiquestudio.com